Flippy - I Rant, You Read
Friday, March 09, 2007
Idiot of the Day - Oh, Dell…
Why do you do this to us? What has America done to you? You know, except for that making you rich thang. As I wrote here not long ago (last week?), I bought a Dell laptop for work. I like my sports, my being able to see Leigh-Ann occasionally, my ability to sit in different seats (until I can afford my fancy $1000+, don’t ever want to leave it, computer chair), and the possibility of being able to work from Starbucks if necessary. Our cable modem went out last night, and I could actually see myself having to work from Starbucks. We no longer have jobs where we can say, “Oh well, we’ll just take a few days off while the affiliate sales roll in without us checking the stats.” We now work all the time, instead of working hard and then being able to take a bunch of time off while the old work pays off. So yeah, got a laptop. Got a Dell laptop. Got a Dell laptop that would be upgradeable to Vista. Got Vista a week or so ago. And, yesterday, had FOUR charges for the Vista upgrade on my credit card. I wrote to complain. Today, I had FIVE charges from Dell for the Vista upgrade. Three of the five still say “pending”, so there’s a chance they may drop off. Knowing Dell’s eye for customer service detail, it probably won’t happen. I just received a response back from Dell customer service. It was such a great response, I knew that I wanted to share it with you, my friends.
“According to your request, I would like to inform you that that you need to contact Dell fulfillment center for more clarification. You may call 866 634 7426 and 801 431 5000 Monday to Friday 8 Am to 5 Pm. They will be more than to assist you on this issue.” For more “clarification”? You know, if I wanted to spend my whole day on hold with Dell for their error, I would’ve done that already. Now, okay, wait, wait, here comes the very very very best part of the response. “I would like to inform you that if you have avail the upgrade 4 times for different systems than you will be charged 4 times however if you have avail the upgrade once you will not be charged 4 times.” Yes, that’s right, if I have avail the upgrade 4 times, I will be charged 4 times, and if I have avail the upgrade once, I will not be charged 4 times. Ack, I just checked my account again and they’ve now availed my account SIX times. If they’re going to keep charging me for upgrades, I want them to make sure they SEND them six times. Okay, not really. I’d like one for my desktop (a Dell) and one for Leigh-Ann’s desktop (also a Dell). Yeah, you’d think we would learn, wouldn’t you? But, the computers have been mostly okay, it’s just the customer service in INDIA is HORRIBLE. It’s not that there aren’t people in India who speak perfectly good English (I just signed an Indian blogger for work, and I had no idea that he wasn’t American until he gave me his payment address in India), but Dell doesn’t hire them. They hire some of the same idiots (of all nationalities) that I sometimes saw working in reservations at United when I was there. I’m not blaming the idiots, they’re not doing the hiring, they just want a job. But, they shouldn’t be getting jobs where people need them to do more than carry heavy things.
How many times do you think Dell is going to charge me? Should I have a contest?
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Hey, could you put all the duplicate charges in dispute via your credit card company instead, and then let their customer service people deal with Dell?
Helly on 03/09 at 05:41 AM -
I could, but I thought I’d wait and see if they want to let me buy the upgrades for our desktops too. And, I was a little curious to find out how many they were going to end up charging, to see if I could set some sort of weird record.
on 03/10 at 12:36 AM -
Dear Dell Customer,
My name is Debbie and I’m with Dell Corporate Headquarters. I read your post from March 9, and apologize for the difficulties you have experienced. Please let me know if you still need assistance with the additional charges on your account, I am more than happy to help.
Thank you,
Debbie
Dell Customer Advocate
Email:on 03/14 at 09:40 AM
