Flippy - I Rant, You Read
Thursday, February 10, 2011
Idiot of the Day - thanks for the “help”, PayPal
Wrote to PayPal to get a question answered regarding an address typo. This was the “helpful” response. “I acknowledge your effort in taking time to contact us. Please do not worry because your issue will be resolved. To resolve your issue, you need to give us a call at 402-935-7733/1-888-221-1161 so we can quickly resolve your concern. Should you have other concerns please do not hesitate to send another email. Our aim is to satisfy all your needs and give you the best customer experience.”
Update - I responded to that PayPal email with, “Could you just answer my question?” I expected another canned unhelpful response, but to my surprise, a few days later, I received a phone call letting me know that my transposed address numbers had been corrected in my account. Yay! So, thanks for helping the second time around, PayPal. It was much appreciated, although it would’ve been easier (but not blog material), if someone would’ve read and answered my first email. However, I’m happy with the resolution, so I’ll hang on to that as my latest PayPal experience. You guys are still in the hole for the year, but maybe it can be fixed soon. I want to like you, really, I do.
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